Privacy policy

last updated: [11/11/2025]

the shared [us](“we”, “us” or “our”) operates a rental platform for garments.
we respect your privacy and are committed to handling personal information responsibly.
this policy explains what information we collect, how we use it, how cookies are used, and your choices.

1. information we collect

we collect information necessary to process your rental and support your booking.
this may include:

• name

• email address

• delivery and billing address

• payment information

• contact history when you message us or request help

we may also collect usage and device data when you browse the site, such as:

• pages viewed

• items clicked

• your browser and device type

we do not sell personal information.

2. cookies

our website uses cookies and similar technologies to support functionality and to help us understand how our site is used. you can choose whether to allow non-essential cookies when you visit our site.

essential cookies
these are required for the website to function. they enable things like:

• remembering items in your cart

• secure login sessions

• reliable checkout and payment processing
  these cookies cannot be disabled because the site will not work without them.
  consent needed: no

analytics cookies
these help us understand how visitors use our website so we can improve navigation, layout, and user experience.
examples include pages visited, buttons clicked, and time spent on the site.
consent needed: yes

marketing cookies
these are used to personalize content and measure the performance of promotions or advertising.
consent needed: yes

you can change or withdraw your cookie preferences at any time through the cookie settings or your browser settings.

3. payments

payments are processed securely through third-party providers (such as shopify payments, paypal, or apple pay).
we do not store your full payment card details.
payment providers process your card information directly and are responsible for safeguarding it.

4. how we use your information

we use your information to:

• process and manage your rental order

• coordinate delivery and return

• communicate booking updates

• provide fit or styling support (if requested)

• respond to customer inquiries

• improve website performance and experience (with analytics cookies)

• personalize offers or content (where consent is given)

we do not use your information for marketing unless you have opted in.

5. sharing of information

we do not sell, rent, or trade personal information.

we may share limited data with trusted service providers who help us operate our business, such as:

• courier and delivery companies

• payment and fraud-prevention providers

• website hosting and platform services

• analytics and advertising platforms (only if you consent to cookies)

these providers are only allowed to use your information to perform services on our behalf.

6. data retention

we retain personal information only for as long as needed to:

• provide our rental service

• meet legal, accounting, or reporting requirements

you may request deletion of your information at any time (where legally permitted).

7. your rights

you may request to:

• access your personal information

• correct inaccurate information

• delete your personal data (where possible)

• withdraw cookie or marketing consent at any time

to make a request, contact us at: us@thesharedus.com

8. contact

if you have any questions about this policy or your data, please contact:
us@thesharedus.com